I recently read that Ikea will be doing market research with their customers.
They want to get some ideas for new product development. No big surprise there.
What did surprise me was HOW MANY they were going to do. Not a focus group of 10-12 customers in 3 different cities… or even 2 sets of 10-12 customers in 3 different cities.
Not the 125 or 150 people of one-on-one in person surveys that are sometimes called a mall intercept.
No, they are going to talk with 1,000 of their consumers! In person – at their house – looking at their furniture.
I find that number pretty amazing. I imagine that they will be using customer service staff, R&D staff, marketing staff and more to get all those interviews done in a year. I can just imagine the report! Better not print it out unless you have a few reams of paper!
They’re sure to get lots of ideas, but with a 1,000 interviews, it’s almost like combining qualitative and quantitative market research!
I’m curious… How many in-person interviews have you done with your clients or customers to make a decision? Do you use the results to improve current products, validate new products before launch or brainstorm new ideas? Leave a message in the comments below.